If any feature of your website was previously working and is now not working just blame a human. The Spiders maintain more than 250 websites. There are whole weeks when not one thing goes wrong. If something is broken, we probably broke it. The other possibilities are that those of you who have edit access to you own websites broke it, or that the person who reported the problem to you is just tired, confused, and cranky. More that half of reports turn out to be the confused, tired, and cranky type.
Don't let that tidbit stop you from reporting problems. We want to know about them and will check each one.
We need your cooperation to do it well. Please make careful notes: 
- When did it happen - exactly?
- What was done immediately before it happened?
- What type of computer and operating system was in use?
- Did you recover?
- How many tries did it take?
- What was the recovery process like?
- Is this problem even vaguely like anything else that goes wrong, or kinda goes wrong?
My website does not appear when the URL (address) is entered.
Please check the following before you contact us:
- Are you using a bookmark, favorite, or shortcut to call the website? Check to make sure it has not been altered by your colleague, spouse, or cat. Is it current?
- Can you see other websites? Such as this one (some clients print these notes)?
- Can you see some distant websites such as www.whitehouse.gov or www.yahoo.com?
Some of the images on my website show, but others do not:
This problem is nearly always caused by a lack of RAM (memory) on your computer. You may need to quit a couple unneeded applications or allocate more memory to the browser. If this sounds like gobbledy-goop, just telephone us. We are always glad to hear from you and will try to help over the phone, or direct you to other help.